Everyone is on a job
Owners and crews are out cleaning during the hours most customers call. The phone rings in a van or a pocket and goes to voicemail.
For cleaning companies
The AI receptionist for cleaning companies that answers while your crews are working
You can't pick up the phone in the middle of a deep clean. NovaCalls answers in about 2 seconds, gets the job details, books the visit or estimate, and texts you the summary — in English or Spanish.
Why cleaning companies miss jobs on the phone
Quotes go to whoever answers first
People looking for a cleaner usually call several companies. The first one that picks up and gives a clear next step tends to get the job.
Evening and weekend calls
Many customers call after work or on weekends, when nobody is at the office.
Bilingual customers and crews
NovaCalls speaks English and Spanish on every call, so nobody gets lost in translation.
What NovaCalls handles for your cleaning business
Job details
Collects the address, type of cleaning (regular, deep, move-in/move-out, office), size of the space and preferred dates.
Booking
Books the visit or estimate into your calendar and confirms by text.
Your service area
Tells callers which areas you cover and what you need from them before the visit.
Pricing questions
Answers with the price ranges and policies you give it — never invents a quote.
Live transfer
Sends urgent or complex calls straight to you or your office.
Summaries
A transcript and summary after every call, so you can follow up from the job site.
NovaCalls
Hi! Thanks for calling. Are you looking to book a cleaning?
Caller
Yes, I'm moving out next week and need a move-out clean.
NovaCalls
Got it. What's the address, and about how many bedrooms and bathrooms?
Caller
It's a two-bedroom, one-bath apartment in Middletown.
NovaCalls
Perfect. I can schedule it for Monday or Tuesday morning. Which day works for you?
Example call, shortened.
Also built for
Frequently asked questions
Can it give quotes?
It shares the price ranges and policies you set. For jobs that need a custom quote, it collects the details and books an estimate.
What if a customer has a complaint?
It takes down the details and can transfer the call to you right away, or flag it so you call back first.
Does it work for both homes and offices?
Yes. You tell us which services you offer and it asks the right questions for each type of job.
Do I need a new phone number?
No. You forward your existing business line to NovaCalls.
How much does it cost?
Plans start at $397/month plus a one-time setup fee. See the pricing on our home page.
Stop losing cleaning jobs to voicemail.
See how NovaCalls would answer calls for your company.
Book a demo