You're on a job
Most plumbers are the ones answering the phone. Mid-repair, that call goes to voicemail.
For plumbers
The AI answering service for plumbers that answers while your hands are under a sink
A burst pipe doesn't leave a voicemail — it calls the next plumber. NovaCalls answers in about 2 seconds, books the job, flags real emergencies to you right away and texts you the summary, in English or Spanish.
Where plumbers lose jobs on the phone
Emergencies go to whoever answers
Leaks, clogs and no-hot-water calls are urgent. Homeowners keep dialing until someone picks up.
Tire-kickers eat your time
Price shoppers and out-of-area calls interrupt real work.
Weekend and night calls
Some of the best-paying jobs come in when you're off the clock.
What NovaCalls handles for your business
Job intake
Name, address, the problem and how urgent it is — booked into your calendar.
Emergency rules
Burst pipes, sewer backups or no water: transfers live or texts you immediately, the way you decide.
Screens the calls
Checks the caller is in your service area and shares your trip or diagnostic fee before booking.
Common questions
Hours, services, payment options and warranty policy — the same answer every time.
Bilingual
Answers in English or Spanish.
Summary by text
Every call arrives with a summary and transcript, so you know which to call back first.
NovaCalls
Thanks for calling! How can I help?
Caller
My kitchen sink is backed up and won't drain at all.
NovaCalls
Sorry about that. Is water overflowing, or just not draining?
Caller
Just not draining.
NovaCalls
Okay. I can get a plumber out tomorrow at 9 a.m. What's the address?
Example call, shortened.
Frequently asked questions
Can it tell real emergencies apart?
It follows the rules you set — for example, active flooding gets transferred live, while a slow drain gets booked for the next opening.
Can it give prices?
It shares only the prices you give it, like your trip fee. It won't make up a quote.
What if a caller is outside my service area?
It checks the town or ZIP code against your service area and lets the caller know politely.
Do I need a new phone number?
No. You forward your current number to NovaCalls.
How much does it cost?
Plans start at $397/month plus a one-time setup fee.
Stop losing plumbing jobs to voicemail.
See how NovaCalls would answer calls for your business.
Book a demo