Nobody on shift speaks Spanish
When the only bilingual person on your team is busy or off, Spanish calls get a rushed “one moment” and a hang-up.
English & Spanish
A bilingual answering service that switches to Spanish the moment your caller does
NovaCalls answers every call in about 2 seconds, 24/7, in English or Spanish. It books the appointment, answers common questions and texts you the summary — so Spanish-speaking customers never get rushed, put on hold or sent to voicemail.
Why Spanish-speaking callers hang up
Press 2 for Spanish… then voicemail
Phone menus that send Spanish callers to a mailbox lose the customers who most needed a real conversation.
Mistakes in names and details
Spelling a name or an address across a language gap leads to wrong callbacks and missed appointments.
Bilingual staff cost more
Hiring bilingual receptionists for every shift — nights and weekends included — is expensive and hard to staff.
What NovaCalls does on every call
Detects the language
Starts in your main language and switches naturally when the caller speaks Spanish — no menus.
Books appointments
Collects name, phone, address and reason for the call, then books it into your calendar.
Answers your FAQs
Hours, services, prices and policies you give it, answered the same way in both languages.
Summaries in your language
You get the summary and transcript by text, so you understand every call even if it was in Spanish.
Transfers when needed
Sends urgent or high-value calls live to your team, following your rules.
24/7
Nights, weekends and holidays — no overtime, no sick days.
NovaCalls
Thank you for calling. How can I help you today?
Caller
Hola, ¿hablan español?
NovaCalls
¡Claro que sí! ¿En qué le puedo ayudar?
Caller
Quiero hacer una cita para esta semana.
NovaCalls
Con gusto. ¿Me da su nombre completo, por favor?
Example call, shortened.
Also built for
Frequently asked questions
Does the caller have to press a button for Spanish?
No. NovaCalls recognizes the language the caller is speaking and answers in that language.
Will I understand calls that happened in Spanish?
Yes. You receive a summary of every call, and the full transcript, so you know what was said and what was booked.
Does it sound like a robot?
It uses natural, human-sounding voices in both languages. Listen to the real demo calls on our home page.
Do I need a new phone number?
No. You forward your existing number to NovaCalls, so customers keep calling the same number.
How much does it cost?
Plans start at $397/month plus a one-time setup fee. Bilingual service is included in every plan.