Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the NovaCalls website and AI receptionist service (the "Service"), operated by NovaCalls ("NovaCalls", "we", "us", "our"). By visiting our website, requesting a demo, or subscribing to the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Who we are

NovaCalls provides a bilingual, AI-powered virtual receptionist that answers phone calls for service businesses, books appointments into a connected calendar, and sends a summary of each call to the business owner. The Service is offered on a subscription basis, starting at $497/month, as described on our pricing page.

2. Eligibility and accounts

You must be at least 18 years old and have the authority to bind the business you represent to use the Service. When you request a demo or sign up, you agree to provide accurate, current information (such as your name, business name, phone number, and email address) and to keep it up to date.

3. Subscription, billing and cancellation

Paid plans are billed on a recurring basis (monthly, unless otherwise agreed in writing) starting from the plan price in effect at the time of purchase. Unless stated otherwise at checkout or in a signed order form, you may cancel your subscription at any time, effective at the end of the current billing period; we do not provide prorated refunds for partial periods except where required by law. We may change our prices with advance notice; continued use of the Service after a price change takes effect constitutes acceptance of the new price.

4. Acceptable use

You agree not to use the Service to: violate any applicable law or regulation; harass, defraud, or deceive any person; transmit unsolicited or unlawful communications; interfere with or disrupt the integrity or performance of the Service; or attempt to gain unauthorized access to the Service or its related systems. We may suspend or terminate access for any use that violates this section.

5. Call recording and consent

Because the Service answers and, where enabled, records calls on your behalf, you are responsible for complying with all applicable call-recording, wiretapping, and consumer-notice laws in the jurisdictions where your customers are located, including obtaining any required consent from callers. NovaCalls provides tools to help (such as configurable disclosure messages) but you remain responsible for how you configure and use the Service with your customers.

6. Intellectual property

The Service, including its software, voice models, designs, and content, is owned by NovaCalls or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your own business during your subscription. You retain ownership of the data you submit to us (such as call recordings and customer information) about your own business and customers.

7. Third-party services

The Service relies on third-party infrastructure — including telephony carriers, AI voice and speech providers, calendar and scheduling integrations, and our hosting and email-delivery provider, Cloudflare — to operate. We are not responsible for outages or errors caused by these third parties, though we will work to minimize any impact on you.

8. Disclaimers and limitation of liability

The Service is provided "as is" and "as available." While we work hard to make it reliable, we do not guarantee that call answering, transcription, or booking will be error-free or uninterrupted at all times. To the maximum extent permitted by law, NovaCalls will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or lost business, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months preceding the claim.

9. Termination

We may suspend or terminate your access to the Service if you breach these Terms, fail to pay applicable fees, or use the Service in a way that creates risk or legal exposure for us or others. You may stop using the Service and cancel your subscription at any time as described in Section 3.

10. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Service or for legal reasons. We will post the updated Terms on this page with a new "Last updated" date. Continuing to use the Service after changes take effect means you accept the revised Terms.

11. Governing law

These Terms are governed by the laws applicable in the jurisdiction where NovaCalls is established, without regard to conflict-of-law principles, except where local consumer-protection law requires otherwise.

12. Contact

Questions about these Terms can be sent to hello@novacalls.net or via WhatsApp at +1 (809) 837-8399.