The front counter is busy
When the service writer is with a customer, new calls ring out and go to the shop down the street.
For auto repair shops
The AI receptionist for auto repair shops that answers while you're under the car
Your service writer can't quote a brake job, check in a customer and answer three ringing lines at once. NovaCalls picks up in about 2 seconds, books the appointment, answers common questions and texts you the summary — in English or Spanish.
Where repair shops lose customers on the phone
Techs shouldn't answer phones
Every time a tech stops to grab the phone, a bay sits idle.
“Is my car ready?” calls
Status calls take up the line when new customers are trying to get through.
After-hours calls
Drivers look for a shop in the evening, when your phone goes to voicemail.
What NovaCalls handles for your shop
Books service appointments
Year, make, model, the problem and the preferred drop-off time — booked into your calendar.
Common questions
Hours, services, warranty, payment options and shuttle or loaner policy you provide.
Takes status requests
Records who called about which vehicle and texts it to you, so you can call back in one batch.
Towing and urgent calls
Follows your rules to transfer urgent calls live to the shop.
Bilingual
Answers in English or Spanish.
Summary by text
Every call comes with a summary and transcript.
NovaCalls
Thanks for calling! How can I help?
Caller
My brakes are making a grinding noise.
NovaCalls
Got it — that's worth checking soon. What's the year, make and model of the car?
Caller
2018 Honda Civic.
NovaCalls
Thanks. I can get you in tomorrow at 8 a.m. for a brake inspection. Does that work?
Example call, shortened.
Frequently asked questions
Can it give repair estimates?
It shares only the prices you give it, like your diagnostic fee or a standard oil-change price. It never makes up an estimate.
Can it tell customers their car is ready?
It records status requests and texts them to you. If you connect your system, we'll review what's possible during the demo.
Does it work with my shop software?
NovaCalls books into your existing calendar. Tell us what you use and we'll confirm how it connects.
Do I need a new phone number?
No. You forward your current shop number to NovaCalls.
How much does it cost?
Plans start at $397/month plus a one-time setup fee.
Stop losing repair jobs to voicemail.
See how NovaCalls would answer calls for your shop.
Book a demo