Peak-season call spikes
Heat waves and cold snaps bring more calls than any office can pick up. The overflow goes to whoever answers first.
For HVAC companies
The AI answering service for HVAC companies that books the call while your techs are on the roof
When it's 95° or 10° outside, your phone rings nonstop and every missed call is a job for the competition. NovaCalls answers in about 2 seconds, books the service call, flags no-heat and no-AC emergencies and texts you the summary — in English or Spanish.
Where HVAC companies lose jobs on the phone
Techs can't answer from a job
Owners and technicians in an attic or on a rooftop can't take a new customer's call.
No-heat calls at night
A family with no heat at 11 p.m. won't wait for a callback tomorrow.
Maintenance plans slip
Tune-up reminders and plan renewals fall through when the office is buried in emergency calls.
What NovaCalls handles for your shop
Service-call intake
Name, address, system type, the problem and the best time — booked into your calendar.
Emergency triage
Follows your rules for no-heat, no-AC, gas smell or water leaks: transfers live or alerts your on-call tech.
Service area & pricing
Tells callers whether you cover their town and the diagnostic or trip fee you set.
Tune-ups and estimates
Books seasonal maintenance and install estimates without tying up your dispatcher.
Bilingual
Answers in English or Spanish, so you never lose a homeowner to a language barrier.
Summary after every call
Transcript and summary by text, so dispatch knows exactly what's coming.
NovaCalls
Thanks for calling! How can I help you today?
Caller
Our AC stopped working and it's really hot in the house.
NovaCalls
I'm sorry to hear that. Is the unit running at all, or completely off?
Caller
Completely off.
NovaCalls
Got it. I have a technician available today between 2 and 4 p.m. Should I book that for you?
Example call, shortened.
Also built for
Frequently asked questions
Can it handle emergency calls?
Yes, using your rules. Calls about no heat, no AC, gas smells or leaks can be transferred live to your on-call technician or sent to you immediately by text.
Does it work with my scheduling or dispatch software?
NovaCalls books into your existing calendar. Tell us what you use during the demo and we'll confirm how it connects.
Can it quote prices?
It shares the prices you give it — for example your diagnostic fee or tune-up price. It won't invent a quote.
Do I need a new phone number?
No. You forward your existing business line to NovaCalls.
How much does it cost?
Plans start at $397/month plus a one-time setup fee. See the pricing on our home page.
Stop losing HVAC jobs to voicemail.
See how NovaCalls would answer calls for your company.
Book a demo