Calls during procedures
The person who answers the phone is often the same person helping a patient at the desk. Calls ring out, and a new patient calls the next office on the list.
For dental offices
The AI receptionist for dental offices that never sends a patient to voicemail
When your front desk is checking someone in or your hygienist is mid-cleaning, NovaCalls picks up in about 2 seconds, books the appointment, and texts you the summary — in English or Spanish.
Where dental offices lose patients on the phone
After-hours toothaches
Emergencies don't wait for business hours. A caller with a broken tooth at 8 p.m. wants someone to answer now, not a voicemail.
Reschedules and cancellations
Moving appointments eats front-desk time, and a cancellation nobody catches becomes an empty chair.
Spanish-speaking patients
If nobody on shift speaks Spanish, those calls get rushed or lost. NovaCalls speaks both languages on every call.
What NovaCalls handles for your practice
New-patient calls
Collects the caller's name, phone, reason for the visit and preferred time, then books it into your calendar.
Appointment changes
Books, reschedules and cancels in real time, and confirms by text.
Urgent calls
Follows your rules: transfers urgent calls live to your team or flags them so you can call back first.
Common questions
Hours, location, parking, services and the insurance information you give it — answered the same way every time.
Summaries
A full transcript and summary after every call, so nothing gets lost between shifts.
24/7, bilingual
Answers nights, weekends and holidays, in English or Spanish.
NovaCalls
Hi! Thank you for calling the dental office. How can I help you today?
Caller
Hi, I'm a new patient and I'd like to book a cleaning.
NovaCalls
Happy to help. May I have your first and last name, please?
Caller
Maria Lopez.
NovaCalls
Thanks, Maria. I have Thursday at 10:00 a.m. or Friday at 2:30 p.m. Which works better?
Example call, shortened.
Also built for
Frequently asked questions
Can it handle dental emergencies?
It follows the instructions you set: it can transfer urgent calls live to someone on your team, give your after-hours emergency instructions, or take the details and flag the call so you can call back first.
Can it answer insurance questions?
It answers with the information you give it — for example, which plans you accept. It does not verify a patient's coverage.
Does it work with my scheduling system?
NovaCalls books into your existing calendar. Tell us what you use during the demo and we'll confirm how it connects.
Do I need a new phone number?
No. You forward your existing office line to NovaCalls, so patients keep calling the same number.
How much does it cost?
Plans start at $397/month plus a one-time setup fee. See the pricing on our home page.
Stop losing new patients to voicemail.
See how NovaCalls would answer calls for your office.
Book a demo